THE PLANPAY COLLECT SOLUTION
PlanPay Collect is a smart, API-first platform that enables your internal credit team to offer automated, flexible payment plans—without changing your existing systems or handing control to third-party debt collectors.
PlanPay Collect – Merchant User Guide
Issuing a B2B Payment Plan in 7 Simple Steps
Step 1:
Access the Merchant Portal
Begin by logging into your personalised, white-labeled PlanPay Collect portal.
Once inside, enter your customer’s details along with the total outstanding amount.
Accuracy here ensures the collection process remains smooth and efficient.
Step 2:
Set Up a Flexible Payment Plan
Work directly with your customer to tailor a plan that suits their needs:
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Choose the repayment frequency: weekly, fortnightly, or monthly
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Add an optional upfront deposit
PlanPay Collect is designed to be empathetic and flexible, helping you preserve valuable business relationships.
Step 3:
Send the Secure Payment Link
Once the plan is configured, you can securely send a PCI-compliant payment link to your customer via email or SMS.
You may stay on the call to assist them with setup or end the call once the link is delivered - entirely your choice.
Step 4:
Customer Receives and Reviews Their Payment Plan
The customer receives a branded payment link with your company’s logo and plan details.
Everything is clear and transparent - no confusion or third-party logos to dilute the experience.
Step 5:
Customer Selects Their Preferred Payment Method
Customers can complete their initial payment using:
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Credit Card
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Debit Card
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Direct Debit
Additional payment methods will be added soon for even more flexibility.
Step 6:
Plan Activation and Payment Processing
The initial payment is processed instantly and deposited directly into your bank account.
The payment plan is activated immediately, and your internal team is notified in real time.
This ensures seamless coordination and removes unnecessary delays.
Step 7:
Monitor, Report, and Optimise
Use the built-in reporting features to stay informed and in control:
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Dashboard Overview: Quickly assess key account and payment data
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Detailed Plan View: Access payment history, plan terms, and customer notes in one place
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Unified Sign-In: Manage all collections and customer profiles with ease
Customer Experience:
The Debtor Portal
Customers benefit from a secure, easy-to-navigate portal where they can:
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Track progress on their repayment plans
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View past and upcoming payments
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Initiate payments directly online
Research shows that customers who can view and manage their payment plans digitally are 40% more likely to complete repayment successfully.
CHOOSE YOUR TRACK
Customized plans for every industry sector
01
Digitised
Offer flexible, automated repayment options that adapt to your customer’s situation, making it easier for them to commit, and faster for you to get paid.
02
White-Labeled
Your customers interact with a platform that looks and feels like your own, reinforcing trust and professionalism throughout the repayment experience.
03
Automated Collection
Forget manual follow-ups. Payments are automatically drawn from the customer’s chosen card or bank account on schedule, as agreed.
04
Direct Settlement
Funds go straight into your account, ensuring faster cash flow and full transparency over your revenue.